Work Experience
IT Student Assistant
California State University, Northridge
November 2021 - Present
- Communicating (on phone and in person) with Staff and Faculty to determine what technical issues are occurring.
- Troubleshooting hardware and software problems; performing repairs and maintenance as necessary.
- Configuring, installing, and updating computers and related equipment in networked environments.
- Assisting in maintaining accurate inventory of computers, software, peripherals and related equipment and materials.
- Providing basic computer support to staff and students, including training in basic operational skills as needed.
- Performing other job-related duties as assigned.
IT Intern
Aligned Telehealth
May 2019- August 2019
- Research and write IT policies for Aligned as part of security and compliance
- Monitoring any networking issues
- Performed maintenance of server room with networking equipment
- Troubleshooting issues with employee machines and other technology issues throughout the workplace
Education
California State University, Northridge (2020-Current)
Bachelors of Science, Computer Information Technology
The Computer Information Technology degree consists of a set of core requirements plus a Domain Emphasis Package that is effectively a minor in another field of study. The program focuses on the technology and service aspects of the industry rather than information content. Learned applied knowledge of such fields as web programming, system infrastructure, databases, networking, e-business, project management, data center management, security and information assurance.
Projects
Urgent Care U9
Glendale, CA
In the Urgent Care U9 project, I helped the urgent care clinic that is located in Glendale,CA to upgrade their legacy windows systems that would not run their patient database application properly. During this project, my team and I set a new databse server replacing the old one while backing up all the patient information that is stored locally. We upgraded the systems in all the examination rooms, the front desk, and also the other adminitrative offices by replacing them with new machines.
Pacific Oral & Maxillofacial Surgery and Dental Implant Center
Glendale, CA
In the Pacific Oral project, we had the simple request of upgrading all the machines and also the central database/file server. The challenge with this project was the learning how the infrastructre of their dental X-ray application and also the patient database application worked. With a lot of research and back forth, the challenge proved to be really beneficial, as we were able to bring back the same work flow for the employees with faster load speeds and quicker appointments.